Returns & Exchanges

Returning An Item

You can initiate a return within 7 days for eligible items if you receive a wrong, damaged, defective or counterfeit item/

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 24 hours when your item is received. Eligible Fashion Items Only

You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.

How do I return an item I ordered?

To request a return:

Contact or chat with our support to initiate a return request.

Is there a possibility that my return may not be accepted?

If your return request meets the eligibility conditions, it will be approved. Otherwise our Quality Check Team will have to decline your claim following a thorough inspection. For example, you may have returned the item without its original packaging, or an unsealed product has been returned but does not present any functionality issues following a check by our specialized team.

I received a communication advising me that my return request was not validated, and that the item I wish to return will be sent back to me. Why?

Your return request was not validated by our Quality Check Team as return conditions have been met, or your return claim could not be confirmed following extensive testing. For example, you may have returned the item without its original packaging, or an unsealed product has been returned but does not present any functionality issues. If you refuse to accept the item, we will keep it in our warehousing facility for a period of 30 days, during which will send you a reminder to pick it up. Beyond this timeline, the item will be forfeited and will become a property of Ohhggee, with no refund to be issued to you.

I received the refund confirmation, but the amount I’ve received is not correct. What happened?

Sorry to hear about this. We ensure all refunds are issued in accordance with the amount paid at the time of order placement. Kindly contact us here to investigate the case and provide an adequate resolution

Do I get refunded the delivery fees when returning a product?

No, you will not receive any refund on delivery fees.

Can I replace or exchange an item rather than get a refund?

At the moment, We do not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.

My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us using the form provided.

Ohhgee tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time.